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The Spectrum of Computer Mediated Collective Action and the Collaboration Funnel

“Computer mediated collective action” is a term that was coined in the " Picturing Usenet: Mapping Computer-Mediated Collective Action ” research paper, published in 2005 and co-authored by Dr. Marc Smith , Chief Social Scientist of Telligent. Before...

Published Thu, Jun 06 2009 6:14 PM by Lawrence Liu

Filed under: Strategy, Community, Telligent, SharePoint, Analytics, Social Networking, Collaboration, Teamwork, Integration, Enterprise 2.0, Telligent Business Community

What exactly is collaboration anyway?

While the modern “ social networking ” meme (as opposed to the classic “ social network ” and “ online communities ” memes) appears to have been caught in a hype cycle , the “collaboration” meme seems to...

Published Thu, Jun 06 2009 2:14 PM by Lawrence Liu

Filed under: Community, Social Networking, Collaboration, Enterprise 2.0, Telligent Business Community

Key success factor for Enterprise 2.0: Finding new roles for middle management

Yes, I said it. And here’s why. A couple of days ago, I posted the following tweet : Disintermediation Brought to You by Lance Amstrong http://bit.ly/13umSc (by @jtwinsor ) ["Celebrity 2.0" authenticity over fakery/posery!] Then I came...

Published Tue, Jun 06 2009 1:25 PM by Lawrence Liu

Filed under: Strategy, Enterprise 2.0, Telligent Business Community

Team, Community, and Network connections are more than just "social" and definitely not the same

As I had described in a blog entry a few weeks ago, being “social” is just one aspect of the modern business life cycle . In this post, I highlight several different kinds of connections that people may have within teams, communities, and...

Published Fri, Jun 06 2009 4:13 PM by Lawrence Liu

Filed under: Strategy, Community, Telligent, Business Intelligence, Harvest Reporting Server, Analytics, Metrics, Social Computing, Social Media, Social Networking, Collaboration, Teamwork, Enterprise 2.0, Telligent Business Community

Nuggets from my May 22-31 2009 tweetstream

The biggest highlight for me was the brief dialogue with Ted Murphy about how his company’s “ Sponsored Conversations ” product was just a tempting tactical cop-out for brands that don’t invest strategically in developing a community and having authentic...

Published Tue, Jun 06 2009 11:15 AM by Lawrence Liu

Filed under: Strategy, Community, Personal, Harvest Reporting Server, Analytics, Metrics, Marketing, Social Media, Social Networking, Integration, Enterprise 2.0, Twitter, Nuggets

Nuggets from my May 15-21 2009 tweetstream

Enjoy... Thu May 21 23:55:11 Orgs don't need to worry about their Corporate Reputation (http://bit.ly/4wtph4) if they simply don't treat their employees like cattle. :-) Thu May 21 23:30:32 #TED Talk: Mary Roach on 10 things you didn't know...

Published Tue, Jun 06 2009 11:14 AM by Lawrence Liu

Filed under: Strategy, Community, Customers, Analytics, Metrics, Marketing, Social Media, Social Networking, Collaboration, Integration, Enterprise 2.0, Twitter, Nuggets

The true value of Enterprise 2.0 tools for CXOs: Understanding what the f*ck is really happening inside your company! :-)

That’s right, I said it. After seeing the recent survey of C-level execs top priorities for next 12-18 months and reading about Microsoft’s annual CEO Summit happening this week , I wonder how many CEOs and C-level execs, especially in relatively large...

Published Mon, May 05 2009 6:27 PM by Lawrence Liu

Filed under: Strategy, Corporate Culture, Harvest Reporting Server, Analytics, Social Networking, Collaboration, Teamwork, Community Server Evolution, Enterprise 2.0, Telligent Business Community

Nuggets from my May 8-14 2009 tweetstream

Enjoy... Thu May 14 22:59:56 Telligent showcase: U of Chicago "Defining Wisdom" Initiative http://bit.ly/F5a4X [What is ur org using to define/capture/share wisdom? :-)] Thu May 14 22:23:20 Nugget:Community can be planned but not completely...

Published Mon, May 05 2009 1:55 AM by Lawrence Liu

Filed under: Strategy, Community, Telligent, Customers, Partners, Analysts, Analytics, Metrics, Marketing, Social Computing, Social Media, Social Networking, Collaboration, Teamwork, Facebook, Integration, Enterprise 2.0, Nuggets

PR and marketing audiences in the modern business life cycle

Todd Defren ’s “ Audience Targeting in Social Media ” blog entry compelled me to finish my own post on the topic that’s been stuck in my Drafts folder for the past few months. In the modern business life cycle of the Web 2.0 era, people are much more...

Published Fri, May 05 2009 1:22 PM by Lawrence Liu

Filed under: Strategy, Customers, Marketing, Social Media, Enterprise 2.0, Telligent Business Community

Charting Enterprise 2.0 from 2007 to 2009, Dion Hinchcliffe style!

I don’t know if Dion gets any creative design help for the charts in his blog entries , but I always look forward to seeing them. Here are my favorites (in logical order from my perspective) that are worth at least a thousand words on my or anyone else...

Published Fri, May 05 2009 11:49 AM by Lawrence Liu

Filed under: Strategy, Corporate Culture, Social Computing, Collaboration, Enterprise 2.0, Telligent Business Community

Build your own community or go where people already are? Do both and integrate!

I just read Matt Rhode’s “ Build your own community or go where people are? Do both ” blog entry and was compelled to add to it with my own blog entry beyond just my usual retweet gesture because this issue has become an FAQ lately for...

Published Fri, May 05 2009 12:38 AM by Lawrence Liu

Filed under: Community, Social Networking, Integration, Enterprise 2.0, Telligent Business Community

Being "social" is just one aspect of the modern business life cycle

Dion Hinchcliffe is spot on (as usual) in his blog entry about 12 Rules For Bringing 'Social' To Your Business , which is definitely a must-read. However, "social business" or “making a business more social” is just one aspect...

Published Fri, May 05 2009 12:48 PM by Lawrence Liu

Filed under: Strategy, Community, Presentations, Corporate Culture, Customers, Partners, Social Computing, Social Networking, Collaboration, Teamwork, Enterprise 2.0, Telligent Business Community

Nuggets from my April 22-30 2009 tweetstream

Enjoy... Thu Apr 30 23:25:40 KPIs like http://ow.ly/4BDH help sales reps get2 Know fast. Better than get2 No. Sounds same but Isn't: http://ow.ly/4BDt (by @jcousineau) Thu Apr 30 23:07:00 Telligent customer showcase: Insights (http://bit.ly/ZrVM2...

Published Thu, May 05 2009 6:31 PM by Lawrence Liu

Filed under: Strategy, Community, Telligent, Corporate Culture, Customers, Partners, Competitors, Analytics, Metrics, Marketing, Social Computing, Conferences, Social Media, Social Networking, Collaboration, Teamwork, Facebook, Integration, Enterprise 2.0, Nuggets

Want to know what's really happening on your intranet?

Or what your employees are really doing? Are they collaborating? Are they sharing their insights and knowledge? Are they even communicating with each other? At Telligent, we use Community Server Evolution to power our intranet (and we also have Microsoft...

Published Tue, Feb 02 2009 2:16 PM by Lawrence Liu

Filed under: Community, Harvest Reporting Server, Analytics, Collaboration, Teamwork, Community Server Evolution, Enterprise 2.0, Telligent Business Community

Answers to FAQs from analysts, SharePoint customers/partners, and SharePoint sales/marketing folks

Oliver Young, a Forrester analyst for whom I have great respect, recently posted this blog entry about my departure from Microsoft, which raised some questions and concerns regarding Telligent's positioning in the social computing space and with/against...

Published Fri, Oct 10 2008 12:59 AM by Lawrence Liu

Filed under: Strategy, SharePoint, Customers, Partners, Competitors, Analysts, Enterprise 2.0, Telligent Business Community