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Details and practical examples of audience segments and user types

[Cross-posted from the Telligent Team Blog .] In Part 2 of my “Elements of a Vibrant Online Community” series, I presented the people-oriented factors of audience segments and user types as critical components of a successful online community...

Published Thu, Jan 01 2010 1:15 PM by Lawrence Liu

Filed under: Strategy, Community, Analytics, Social Media, Forrester Social Technographics, Audiences

Elements of a vibrant online community – part 2 of 2: audience segments and user types

[Cross-posted from the Telligent.com Team Blog .] In Part 1 , I presented content- and interaction-oriented factors (triggers, catalysts, lubricants, flows, and containers) as critical elements of a vibrant online community. In this blog entry, I’ll address...

Published Wed, Jan 01 2010 12:32 PM by Lawrence Liu

Filed under: Strategy, Community, Analytics

The Spectrum of Computer Mediated Collective Action and the Collaboration Funnel

“Computer mediated collective action” is a term that was coined in the " Picturing Usenet: Mapping Computer-Mediated Collective Action ” research paper, published in 2005 and co-authored by Dr. Marc Smith , Chief Social Scientist of Telligent. Before...

Published Thu, Jun 06 2009 6:14 PM by Lawrence Liu

Filed under: Strategy, Community, Telligent, SharePoint, Analytics, Social Networking, Collaboration, Teamwork, Integration, Enterprise 2.0, Telligent Business Community

Team, Community, and Network connections are more than just "social" and definitely not the same

As I had described in a blog entry a few weeks ago, being “social” is just one aspect of the modern business life cycle . In this post, I highlight several different kinds of connections that people may have within teams, communities, and...

Published Fri, Jun 06 2009 4:13 PM by Lawrence Liu

Filed under: Strategy, Community, Telligent, Business Intelligence, Harvest Reporting Server, Analytics, Metrics, Social Computing, Social Media, Social Networking, Collaboration, Teamwork, Enterprise 2.0, Telligent Business Community

Nuggets from my May 22-31 2009 tweetstream

The biggest highlight for me was the brief dialogue with Ted Murphy about how his company’s “ Sponsored Conversations ” product was just a tempting tactical cop-out for brands that don’t invest strategically in developing a community and having authentic...

Published Tue, Jun 06 2009 11:15 AM by Lawrence Liu

Filed under: Strategy, Community, Personal, Harvest Reporting Server, Analytics, Metrics, Marketing, Social Media, Social Networking, Integration, Enterprise 2.0, Twitter, Nuggets

Nuggets from my May 15-21 2009 tweetstream

Enjoy... Thu May 21 23:55:11 Orgs don't need to worry about their Corporate Reputation (http://bit.ly/4wtph4) if they simply don't treat their employees like cattle. :-) Thu May 21 23:30:32 #TED Talk: Mary Roach on 10 things you didn't know...

Published Tue, Jun 06 2009 11:14 AM by Lawrence Liu

Filed under: Strategy, Community, Customers, Analytics, Metrics, Marketing, Social Media, Social Networking, Collaboration, Integration, Enterprise 2.0, Twitter, Nuggets

The true value of Enterprise 2.0 tools for CXOs: Understanding what the f*ck is really happening inside your company! :-)

That’s right, I said it. After seeing the recent survey of C-level execs top priorities for next 12-18 months and reading about Microsoft’s annual CEO Summit happening this week , I wonder how many CEOs and C-level execs, especially in relatively large...

Published Mon, May 05 2009 6:27 PM by Lawrence Liu

Filed under: Strategy, Corporate Culture, Harvest Reporting Server, Analytics, Social Networking, Collaboration, Teamwork, Community Server Evolution, Enterprise 2.0, Telligent Business Community

Nuggets from my May 8-14 2009 tweetstream

Enjoy... Thu May 14 22:59:56 Telligent showcase: U of Chicago "Defining Wisdom" Initiative http://bit.ly/F5a4X [What is ur org using to define/capture/share wisdom? :-)] Thu May 14 22:23:20 Nugget:Community can be planned but not completely...

Published Mon, May 05 2009 1:55 AM by Lawrence Liu

Filed under: Strategy, Community, Telligent, Customers, Partners, Analysts, Analytics, Metrics, Marketing, Social Computing, Social Media, Social Networking, Collaboration, Teamwork, Facebook, Integration, Enterprise 2.0, Nuggets

Nuggets from my May 1-7 2009 tweetstream

Enjoy... Thu May 07 23:16:28 @stevengroves @GeorgeDearing Value of Twitter is that it can be used in many diff ways. For me, it's abt microblogging & microconvos. Thu May 07 22:32:24 Lessons Learned From The [#KFC] Great Free-Chicken Fiasco Of...

Published Thu, May 05 2009 6:43 PM by Lawrence Liu

Filed under: Strategy, Community, Corporate Culture, SharePoint, Customers, Analytics, Metrics, Marketing, Social Computing, Semantic Web, Conferences, Social Media, Social Networking, Collaboration, Facebook, Nuggets

Nuggets from my April 22-30 2009 tweetstream

Enjoy... Thu Apr 30 23:25:40 KPIs like http://ow.ly/4BDH help sales reps get2 Know fast. Better than get2 No. Sounds same but Isn't: http://ow.ly/4BDt (by @jcousineau) Thu Apr 30 23:07:00 Telligent customer showcase: Insights (http://bit.ly/ZrVM2...

Published Thu, May 05 2009 6:31 PM by Lawrence Liu

Filed under: Strategy, Community, Telligent, Corporate Culture, Customers, Partners, Competitors, Analytics, Metrics, Marketing, Social Computing, Conferences, Social Media, Social Networking, Collaboration, Teamwork, Facebook, Integration, Enterprise 2.0, Nuggets

Nuggets from my April 15-21 2009 tweetstream

Enjoy... Tue Apr 21 19:10:08 Report: Yahoo Top Search Performer On Mobile Web http://bit.ly/QZddS [Really??? Guess I'll need to give Y! Mobile another try.] Tue Apr 21 19:00:20 RT @mdurwin: RT @Incilin: Google lost $470 million last year running Youtube...

Published Thu, May 05 2009 6:01 PM by Lawrence Liu

Filed under: Strategy, Community, Analytics, Social Computing, Conferences, Social Media, Omni Media, Social Networking, Collaboration, Nuggets

Nuggets from my April 8-14 2009 tweetstream

Enjoy... Tue Apr 14 21:17:40 @jonathansander I think 50 is more realistic Dunbar# but trick is juggling diff 50 at diff times w/ consistently high relationship quotient. Tue Apr 14 19:13:12 How Mayo Clinic Uses Social Media http://ping.fm/2VkUA (via ...

Published Thu, May 05 2009 5:42 PM by Lawrence Liu

Filed under: Strategy, Community, Corporate Culture, Analytics, Metrics, Social Media, Social Networking, Integration

Nuggets from my April 1-7 2009 tweetstream

A good mix of mostly business and some personal topics. Enjoy! Tue Apr 07 20:30:00 How the Internet Got Its Rules http://bit.ly/POrRD [Link fixed. Good read. Happy 40th bday, RFC! More info at http://bit.ly/11UVY ] Tue Apr 07 20:00:07 My last fav shootouts...

Published Tue, Apr 04 2009 3:30 PM by Lawrence Liu

Filed under: Strategy, Community, Personal, Telligent, SharePoint, Customers, Partners, Analysts, Business Intelligence, Analytics, Social Computing, Conferences, Social Media, Social Networking, Collaboration, Facebook, Integration, Nuggets

Nuggets from my March 2009 tweetstream

For the past few months, I’ve been tweeting much more than I’ve been blogging, and I don’t see that changing anytime soon. However, for some people, my tweetstream at http://twitter.com/LLiu is too noisy or overwhelming to follow on a daily basis. So...

Published Tue, Apr 04 2009 2:02 PM by Lawrence Liu

Filed under: Strategy, Community, Telligent, SharePoint, Customers, Partners, Competitors, Analytics, Metrics, Social Computing, Social Media, Social Networking, Collaboration, Facebook, Integration

Want to know what's really happening on your intranet?

Or what your employees are really doing? Are they collaborating? Are they sharing their insights and knowledge? Are they even communicating with each other? At Telligent, we use Community Server Evolution to power our intranet (and we also have Microsoft...

Published Tue, Feb 02 2009 2:16 PM by Lawrence Liu

Filed under: Community, Harvest Reporting Server, Analytics, Collaboration, Teamwork, Community Server Evolution, Enterprise 2.0, Telligent Business Community