LLiu's Community Zen Master Blog

Tip of the iceberg: using NodeXL for social network analysis and visualization

During the weekly sync-up call that Marc Smith and I had this morning, he mentioned that NodeXL, formerly known as NetMap, has been posted at http://www.codeplex.com/NodeXL . NodeXL is an open source add-in for Microsoft Excel 2007 that provides network...

Published Tue, Dec 16 2008 5:46 PM by Lawrence Liu

Filed under: Analytics, Social Networking, Visualization

Why is "Why?" such a challenging question to answer?

"Why?" is the most profound question that anyone can ask about anything. Here are two of my favorite answers to the question, "Why?" from the movie, The Matrix Reloaded . The Merovingian answers his rhetorical question to Morpheus...

Published Mon, Nov 17 2008 6:59 AM by Lawrence Liu

Filed under: Strategy, Community, Social Media

How to attain self-sustainability in community forums

A couple of weeks ago, I left the following comment on my post about " Do social media and online community metrics really matter? " in response to someone else's comment, asking "How are the metrics actionable?" A concrete example...

Published Fri, Nov 14 2008 9:53 PM by Lawrence Liu

Filed under: Strategy, Community, Business Intelligence, Harvest Reporting Server, Analytics, Metrics

Telligent announces release of social analytics tool and hiring of Chief Social Scientist

A couple of weeks ago, I had posted some teaser screenshots of the 2.0 release of our Harvest Reporting Server product, which was announced earlier today to be generally available. This product and Telligent's management team's strong commitment...

Published Tue, Nov 11 2008 7:13 AM by Lawrence Liu

Filed under: Community, Harvest Reporting Server, Analytics, Metrics, Social Media

Dell unleashes "Community Part 2" powered by Telligent Community Server

Sean McDonald , Director Communities and Conversations at Dell, posted a blog entry last Friday about a major update to the Dell Community site at http://en.community.dell.com , which has been consolidated on a single integrated social media platform...

Published Mon, Nov 10 2008 2:04 PM by Lawrence Liu

Filed under: Community, Customers, Social Media

My tweetstream and on-demand videos from Web 2.0 Summit 2008 conference

My tweets in reverse chronological order: http://search.twitter.com/search?q=lliu+web2summit . On-demand videos (alas, not all videos have been or will be posted): http://web20summit.blip.tv . Have fun trying to match my tweets to the respective videos...

Published Sat, Nov 08 2008 1:25 AM by Lawrence Liu

Filed under: Web2Summit, Conferences

The Next.Next.Big.Thing. = Metaweb

After a day and a half of sitting in sessions at the #Web2Summit conference and hearing about the Next.Big.Thing., I'm reminded of what I believe to be the Next. Next.Big.Thing. that had been envisioned by Nova Spivack over a year ago and coined as...

Published Thu, Nov 06 2008 12:58 PM by Lawrence Liu

Filed under: Strategy, Web 3.0, Social Computing, Web 2.0, Metaweb, Web2Summit, Semantic Web, Web 4.0

Found the "Queen of Measurement" and "Metrics Man" though they currently focus only on PR

The "Queen" is Katie Delahaye Paine , who maintains a blog at http://www.kdpaine.blogs.com and publishes the boldly named The Measurement Standard Blog . The "Man" is Don Bartholomew , who maintains a blog at http://metricsman.wordpress...

Published Thu, Oct 30 2008 1:08 AM by Lawrence Liu

Filed under: Metrics, Marketing

Do social media and online community metrics really matter?

After talking with many people about this question and seeing/hearing others talk about it ( here and here ), what I've concluded is that metrics do *not* matter for those who can't easily or cost effectively measure, report, or analyze the statistics...

Published Wed, Oct 29 2008 2:27 AM by Lawrence Liu

Filed under: Business Intelligence, Harvest Reporting Server, Analytics, Metrics

Answers to FAQs from analysts, SharePoint customers/partners, and SharePoint sales/marketing folks

Oliver Young, a Forrester analyst for whom I have great respect, recently posted this blog entry about my departure from Microsoft, which raised some questions and concerns regarding Telligent's positioning in the social computing space and with/against...

Published Fri, Oct 24 2008 12:59 AM by Lawrence Liu

Filed under: Strategy, SharePoint, Customers, Partners, Competitors, Analysts

Telligent humor

From: Tom Edwards Sent: Monday, October 20, 2008 1:53 PM To: Tom Edwards; !AllEmployees Subject: RE: I am a pretty little princess Hey guys, I need my phone back :) Tom Edwards » VP, Sales & Marketing » http://www.telligent.com »...

Published Thu, Oct 23 2008 3:36 PM by Lawrence Liu

Filed under: Telligent, Corporate Culture

Connecting the Dots for Social Computing, Social Media, Community

On the second day of the in.Telligent conference , I was supposed to present a session titled, "Social Computing behind the Firewall, Part 1." During breakfast, I found out that Joe Morel and Christian Vanderbeck , the Program Manager and Product...

Published Wed, Oct 22 2008 10:10 AM by Lawrence Liu

Filed under: Strategy, Community, Presentations, in.Telligent, Social Media, Omni Media

I am Fiery Red! :-)

At Microsoft, there's been a big trend in recent years towards taking the Insights courses on team effectiveness, which always starts with the Insights Discovery self-assessment during which everyone discovers their "Dominate Personality Color...

Published Sun, Oct 19 2008 2:37 AM by Lawrence Liu

Filed under: Career, Personal

Yes, I've joined Telligent!

As officially announced in this morning's press release , I've joined Telligent today as Director of Platform Strategy. I'm extremely excited about this role because it enables me to focus my time and energy on the things that I'm most...

Published Mon, Oct 13 2008 4:39 PM by Lawrence Liu

Filed under: Strategy, Community, Career, Telligent, SharePoint